Privacy Policy for jeezbuz

Section 1

Information We Collect

jeezbuz collects personal data through several channels — directly from you when you register or interact with the platform, automatically through your device and browser, and in certain cases from third-party identity verification and payment service providers. The categories of information we collect are described below.

1.1 Registration & Account Data

When you create an account on jeezbuz, we collect the following information:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (used to verify that you are at least 18 years of age)
• Email address and mobile phone number
• Residential address including district, division, and postcode within Bangladesh
• Preferred username and a hashed (encrypted) version of your password — we never store passwords in plain text
• Nationality and country of residence

1.2 Identity Verification (KYC) Documents

To comply with our obligations around age verification and fraud prevention, registered players are required to complete a Know Your Customer (KYC) process by submitting one or more of the following:

• National ID card (NID) issued by the Bangladesh Election Commission
• Valid passport (photograph page)
• Birth registration certificate (for supplementary age verification only)
• Proof of address — a recent utility bill, bank statement, or mobile operator statement issued in Bangladesh

KYC documents are processed and reviewed by our compliance team and, where necessary, by a trusted third-party identity verification service. Documents are stored encrypted and are not accessible to general platform staff.

1.3 Financial & Transaction Data

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard, we collect and retain the following transaction data:

• Masked payment method identifier (e.g., last four digits of a card, or a masked mobile wallet number)
• Transaction reference numbers provided by the payment gateway
• Deposit and withdrawal amounts in BDT, timestamps, and transaction status
• Account balance history for the purpose of dispute resolution and regulatory audit

Full card numbers and full mobile wallet account numbers are never stored on jeezbuz servers. Payment processing is handled by PCI-DSS-compliant gateway partners.

1.4 Gameplay & Betting Activity Data

We record all gameplay sessions, bet placements, game outcomes, and wagering history associated with your account. This data is used to calculate bonus eligibility, resolve game disputes, detect irregular betting patterns that may indicate fraud, and fulfil our responsible gaming obligations.

1.5 Technical & Device Data

When you visit jeezbuz, our servers and analytics tools automatically collect certain technical data, including your IP address, browser type and version, device type (desktop, mobile, tablet), operating system, referring URL, pages visited and time spent, and session duration. This data is used for platform security, fraud detection, and improving the overall player experience.

Section 2

How We Use Your Data

jeezbuz processes personal data only for lawful, specified purposes. The following table summarises the primary purposes for which your data is used and the legal basis for each processing activity.

jeezbuz will never use your personal data for automated decision-making that produces significant legal effects without human oversight. Where automated systems flag an account for review (for example, suspected fraud or bonus abuse), a human compliance officer will review the case before any action is taken.

If you have opted in to receive promotional communications, you may receive emails or SMS messages from jeezbuz about new games, seasonal promotions (such as Eid bonuses, Pohela Boishakh offers, or BPL cricket specials), and personalised offers based on your gaming preferences. You can withdraw your consent to marketing communications at any time by contacting support@jeezbuz or by using the unsubscribe link in any promotional email.

Section 3

Data Sharing & Disclosure

jeezbuz does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. However, we do share certain data with trusted partners and authorities in limited, specific circumstances as described below.

3.1 Service Providers and Technology Partners

To deliver the jeezbuz platform and its features, we engage third-party service providers who process data on our behalf under strict data processing agreements. These include:

• Payment gateway providers — to process BDT transactions via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and local bank transfers.
• Identity verification services — to conduct KYC document checks and age verification.
• Game software providers — studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session tokens to facilitate gameplay; they do not receive your full personal profile.
• Cloud infrastructure and hosting providers — servers on which jeezbuz data is stored are hosted with reputable providers that maintain ISO 27001 or equivalent security certifications.
• Customer support platforms — limited account data (name, account ID, recent activity) may be accessed by our support staff when you raise a query or dispute.

3.2 Legal and Regulatory Disclosure

jeezbuz may be required to disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies if we receive a valid legal request — such as a court order, subpoena, or regulatory directive. We will notify affected users of any such disclosure where we are legally permitted to do so.

3.3 Business Transfers

In the event that jeezbuz undergoes a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players via email prior to any such transfer and will ensure the receiving entity agrees to honour the protections described in this Privacy Policy.

Section 4

Cookies & Tracking Technologies

jeezbuz uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences, and analyse usage patterns. A cookie is a small text file placed on your device by your browser when you visit a website.

We use the following categories of cookies on jeezbuz:

• Strictly Necessary Cookies: These are essential for the platform to function. They include your session authentication token, CSRF protection tokens, and language/region preference storage. These cookies cannot be disabled without breaking core functionality.
• Performance & Analytics Cookies: These cookies help us understand how players use the platform — which pages are most visited, where users encounter errors, and how long sessions last. The data collected is aggregated and anonymised. You may opt out of analytics cookies through your browser settings.
• Functional Cookies: These remember your in-platform preferences, such as your preferred game categories, display settings, and notification preferences, to personalise your experience across sessions.
• Marketing Cookies: If you arrive at jeezbuz via a tracked promotional link, a marketing cookie may be set to attribute your registration to the appropriate campaign. These cookies do not track your activity on external websites.

You can manage or delete cookies at any time through your browser's settings menu. Please note that disabling strictly necessary cookies will prevent you from logging in or using the platform. For Chrome users in Bangladesh, navigate to Settings → Privacy and Security → Cookies and other site data to manage your preferences.

Section 5

Data Retention & Storage

jeezbuz retains your personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The retention periods below represent our standard practice:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where anonymised data is retained for statistical or analytical purposes, it is no longer considered personal data under this Privacy Policy.

All data associated with jeezbuz accounts is stored on servers located in geographies with appropriate data protection standards. Data transfers to service providers outside of Bangladesh are governed by contractual data processing agreements that require the recipient to maintain protections equivalent to those described in this policy.

Section 6

Your Privacy Rights

As a registered player on jeezbuz, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our data team at support@jeezbuz with the subject line "Privacy Request — [Right Name]".

1. Right of Access: You may request a copy of all personal data jeezbuz holds about you. We will provide this information in a structured, machine-readable format (JSON or CSV) within 30 days of a verified request.
2. Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as a change of email address or phone number) can be made directly through your account settings.
3. Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data. We will comply within 30 days, subject to our obligation to retain certain data for regulatory, legal, or fraud-prevention purposes as outlined in the Data Retention section above. Where full deletion is not possible, we will anonymise the data instead.
4. Right to Restrict Processing: You may request that we pause the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
5. Right to Data Portability: You may request a structured export of your personal data that you have provided to jeezbuz, in a format that allows you to transfer it to another service provider.
6. Right to Object: You may object to the processing of your data where it is based on our legitimate interests. This right applies particularly to direct marketing communications — you can withdraw consent to marketing at any time at no cost.
7. Right to Withdraw Consent: Where data processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

All privacy rights requests are processed by our data protection team. We may request proof of identity before fulfilling a request to protect against fraudulent access attempts. If you are not satisfied with our response to a privacy request, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.

Section 7

Data Security Measures

jeezbuz employs a multi-layered security architecture to protect your personal and financial data against unauthorised access, disclosure, alteration, or destruction. Our primary security measures include:

• Transport Layer Security (TLS 1.2 / 1.3): All data transmitted between your browser or mobile device and jeezbuz is encrypted in transit using industry-standard TLS protocols. Look for the padlock icon in your browser's address bar when visiting the platform.
• At-Rest Encryption: Sensitive data fields — including identity document files, hashed passwords, and payment references — are encrypted at rest using AES-256 encryption.
• Access Controls: Internal access to personal data is governed by role-based access controls (RBAC). Only staff members with a legitimate operational need can access player data, and all access is logged and auditable.
• Two-Factor Authentication (2FA): All jeezbuz staff with access to production systems are required to use 2FA. Players are strongly encouraged to enable SMS-based 2FA on their accounts for additional protection.
• Penetration Testing: jeezbuz engages independent security professionals to conduct periodic penetration testing and vulnerability assessments of the platform's infrastructure.
• Fraud Detection Systems: Automated systems monitor account activity, login patterns, and transaction behaviour in real time to detect and flag suspicious activity for human review.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights and freedoms, jeezbuz will notify affected players via email as promptly as possible, describing the nature of the breach and the steps we are taking to mitigate its impact.

Section 8

Policy Updates & Contact

jeezbuz reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered players via email at least 14 days before the updated policy takes effect. The revised policy will also be published at jeezbuz/privacy-policy with an updated effective date at the top of the document.

Your continued use of the jeezbuz platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you should close your account before the effective date of the revision. Account closure instructions are available on our FAQ page.

For any questions, concerns, or requests related to your privacy and personal data, please contact the jeezbuz data team using the details below. We aim to respond to all privacy-related enquiries within five (5) business days (Bangladesh Standard Time, UTC+6):

For responsible gaming concerns specifically — including requests for self-exclusion, deposit limits, or cool-off periods — please also visit our dedicated Responsible Gaming page, which contains detailed guidance and direct access to our responsible gaming tools.